Refund Policy

1. Scope

This Refund Policy applies to paid enrollments in Devtoolsai Digital courses and private cohorts confirmed by invoice or purchase order. Website browsing is free; no refunds apply to unpaid browsing.

2. Eligibility for a full refund

You may request a full refund if you cancel in writing at least 14 days before the cohort start date and no course materials unique to that cohort have been delivered yet.

3. Partial refunds

If you cancel between 13 and 7 days before the start date, we may offer a partial refund of 50% of fees paid, minus any non-recoverable facilitator costs already incurred. Cancellations inside 7 days are generally not refundable, though we may offer a seat transfer to a later cohort at our discretion.

4. Non-refundable items

Custom preparation work for Floor Cohorts (once scoping documents are delivered), rush scheduling fees, and third-party venue costs billed separately are non-refundable.

5. How to request a refund

Email contact@devtoolsai.digital with your invoice number, learner name(s), cohort name, and reason. You may also call 2851 9372. Postal inquiries may be sent to Street: Camel Paint Bldg; City: Kwun Tong District; State/province/area: Hong Kong; Country: Hong Kong.

6. Processing time and method

Approved refunds are processed within 14 business days of approval. Funds return via the original payment method when possible, or by bank transfer to the paying entity for purchase-order enrollments.

7. Cancellation by Devtoolsai Digital

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra fee.

8. Exceptions

We may grant exceptions for documented medical emergencies or force majeure affecting the learner’s ability to attend. Exception decisions are final and documented in writing.

9. Contact

Refund questions: contact@devtoolsai.digital · 2851 9372.